Customer information
1. Your contractual partner
When ordering from Maxton Design AT, the contract is concluded with:
R-Trade GmbH
Wienerbergstrasse 11/12a
A-1100 Vienna
Austria
info@ maxton-design .at
2. Order process, conclusion of contract
The articles in our portal merely represent a non-binding offer to you to conclude a contract with us. When you place an order, we will send you an email confirming receipt of your order and listing its details (order confirmation). This order confirmation does not represent acceptance of your offer, but is only intended to inform you that we have received your order. A purchase contract is only concluded when we confirm the order by sending you an order confirmation in text form within 5 days of sending the order confirmation to you.
2.1. Ordering process
a) Shopping cart
Select the products you would like to order by clicking the "Add to cart" button. This will place your selection in the shopping cart. You can change this selection at any time up until you submit your order by changing the number of products, deleting the selection by clicking the "Remove" box or canceling the order process. Clicking the "Checkout" button will take you to the next order step.
b) Cash
Please log in with your email address and password if you already have a customer account, otherwise please register as a new customer. Your data will be collected, processed and used in compliance with data protection regulations (data protection notice). It will not be used for any other purpose or passed on to third parties. If you are already logged in, you can now select the shipping method. Clicking the "Continue" button takes you to the next order step.
c) Check billing address / select payment method
Now check your billing address and enter your preferred payment method. Click the "Continue" button to go to the next order step.
d) Check shipping address / select shipping method
Now check your shipping address and enter your desired shipping method. Click the "Continue" button to go to the next order step.
e) Complete the order process / Terms and Conditions and Cancellation Policy
You will receive an overview of your order: the selected products, the shipping and billing address and your contact details. Check that all information is correct and please read the general terms and conditions carefully. You can only proceed with the order if you agree to the general terms and conditions and confirm that you have read the cancellation policy. By clicking the "BUY NOW" button you send your order to us. You are hereby making a legally binding offer.
2.2. Storage of your order
We save your order and the order data you entered. We will send you an order confirmation with all the order data by email. You also have the option of printing out both the order and the general terms and conditions before sending the order to us. If you have set up a customer account with us, you can also access the orders you have placed at any time.
3. Contract language - delivery countries
The contract content, all other information, customer service, data information and complaint handling are only offered in German. R-Trade GmbH's offer is primarily aimed at customers (consumers, consumers and companies) in Austria. If the customer accepts the contract language in German, other EU countries will also be delivered to upon request. Deliveries or shipping costs for non-listed destination countries and outside the EU countries only upon request.
4. Prices
The prices are valid at the time of the order including the statutory 20% VAT plus all costs incurred in shipping. All fees and expenses are shown in the shopping cart before the contract is concluded and then in the order confirmation sent to the customer. If export or import duties are due during shipping, these are also borne by the customer (information on this can be obtained from your local customs office). For sales to companies within the EU, no Austrian sales tax is charged if the UID (VAT) is provided; they must pay the sales tax in their home country. Billing is done in euros.
5. Warranty, liability, guarantee
The warranty is based on the statutory provisions. It is limited to the statutory period of 24 months from the receipt of the goods by the buyer or, in the case of services, from the completion of the service. In the case of justified complaints about defects, either a replacement or improvement will be carried out free of charge, for which a reasonable period of time must be granted. If an exchange or improvement is not possible (not possible, too much effort, unreasonable, delay in the deadline, etc.), then the buyer is entitled to a price reduction or, if the defect is not minor, cancellation of the contract (conversion). Defects that occur should be reported upon delivery or after they become visible, if possible, whereby failure to report them upon delivery or after they become visible to a consumer has no influence on their warranty claims. If the purchase is a commercial transaction for the customer (B2B), they must inspect the goods no later than 2 weeks after receipt and notify us immediately if a defect is found. Our company is only liable for damage caused intentionally or by gross negligence. This does not apply to personal injuries or to consumer transactions. The injured party must prove the existence of slight or gross negligence, unless it is a consumer transaction. Compensation for consequential damages (due to defects) as well as other property damage, financial losses and damages to third parties
against the customer, unless it is a consumer transaction, is excluded. Our company, as the operator of the online shop named in the imprint, provides the services with the utmost care, but is not liable for services provided or obtained from third parties. The guarantee must be claimed from the guarantor (the manufacturer/sometimes also from the seller if this is the manufacturer) and is subject to their provisions. Please refer to the contract confirmation for any guarantee conditions. The statutory warranty is not restricted by making use of the guarantee. When goods are shipped in consumer transactions, the risk of loss or damage to the goods only passes to the consumer when the goods are delivered to the consumer or to a third party other than the carrier designated by the consumer. However, if the consumer has concluded the transport contract himself without using a selection option suggested by us, the risk passes to the carrier when the goods are handed over to the consumer.
6. Applicable law, place of jurisdiction
The contracting parties agree to the application of Austrian law. If the consumer has his or her residence or habitual abode in Austria or is employed in Austria, a lawsuit against him or her can only be brought before the court in whose district the consumer's residence, habitual abode or place of employment is located; this does not apply to legal disputes that have already arisen. The UN Convention on Contracts for the International Sale of Goods and all provisions relating to the UN Convention on Contracts for the International Sale of Goods are expressly excluded. For contracts with companies, our company headquarters is agreed as the place of jurisdiction.
7. Place of performance for business transactions
The place of performance for all services arising from the contract is our registered office.
8. Arbitration Board
We recognize the Internet Ombudsman as an out-of-court arbitration body. If you have any further questions about dispute resolution, please contact our customer service at info@maxton-design.at or the Internet Ombudsman at: http://www.ombudsmann.at